Reservations

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Policies

PLEASE REVIEW OUR GENERAL INFORMATION AND POLICIES BELOW

A note to our guests. We are a B&B consisting of four floors and without an elevator or hotel porter. For the safety of our staff members, the transporting of luggage weighing over 25lbs is the responsibility of luggage owners. We will help when and if we are available.

CHILDREN :
We welcome children 10 years and older at La Reserve B&B.

CANCELLATION POLICIES:
La Reserve Management is aware that unforeseen circumstances can cause travel plans to be changed or canceled unexpectedly. Consequently, if travel plans change, it is important that we receive sufficient advanced notice of cancellation.

NOTE: ALL CANCELLATIONS MUST BE DONE BY PHONE AND REQUIRES A PROOF OF CANCELLATION EMAIL IN ORDER TO AVOID A CANCELLATION FEE.

NOTE: ALL RESERVATIONS MADE THROUGH BOOKING.COM, PRICELINE, EXPEDIA, OR ANY BOOKING AGENT MUST CANCEL THEIR RESERVATION THROUGH THOSE SITES.

72-HOUR CANCELLATION:
At least 72-Hour Advanced Notice of Cancellation is Required. In the event we receive LESS than the above specified required cancellation notice, guests will be charged for the entire reservation amount.

14-DAY CANCELLATION:
MAJOR HOLIDAYS - Thanksgiving, Christmas, New Years Eve, Labor Day weekend, Presidents Day weekend, Memorial Day weekend, and Independence Day and/or weekend. A 14-Day Notice of Cancellation is Required. In the event we receive LESS than the above specified required cancellation notice, guests will be charged the entire amount of their reservation.

GROUP BOOKINGS:
Group bookings of 3 or more rooms -  A 14-Day Notice of Cancellation is Required.  In the event we receive LESS than the above specified required cancellation notice, guests will be charged in full for each reservation. We also ask that you please call and speak with the manager in advance with group information for confirmation.

GRADUATION WEEKS  - A 14-Day Notice of Cancellation is Required. In the event we receive LESS than the above specified required cancellation notice, guests will be charged in full for their reservation.

EXTENDED STAYS (7 nights or more) - A 14-Day Notice of Cancellation is required.  In the event we receive LESS than the above specified required cancellation notice, guests will be charged in full for their reservation.

INCLEMENT WEATHER- Due to the fact that we have a small number of rooms and are privately owned we will be unable to refund monies due to cancellations based on inconvenient travel weather. We recommend that our guests take out travellers insurance to protect you against cancelations due to mother nature.

OTHER CANCELLATION POLICIES:

NO SHOW - In order for a reservation cancellation to be recognized, it is the responsibility of the canceler to attain a cancellation confirmation email. If you have not received a cancellation email within 24 hours of canceling, please call La Reserve reservations to make sure that your email is correct. Without the proof of a cancellation email, a ‘NO SHOW’ will be charged a cancellation fee of the entire amount of the reservation for each room reserved.

EARLY DEPARTURE - Falls within our cancellation policy and in the event we receive LESS than the specified required cancellation notice, you will be charged in full for the entire reservation for each room reserved.

RESERVATIONS MADE WITHIN 72-HOURS OF CHECK-IN - All reservations made WITHIN the 72-hour require a full payment at the time the reservation is made. These reservations are also non cancelable.

WEDDING & SPECIAL GROUP BOOKINGS : All wedding and group bookings are bound by a negotiated contract. Please call the hotel prior to making reservations on our website for wedding parties. We have the right to remove any reservations that have not made prior arrangements with us in advance. Thank you.

PACKAGES: Package requests and package cancellations require a 7 days advance notice prior to reservation.  If cancellation is within 7 days of your reservation, there will be a charge of $45.

PAYMENT :
A valid credit card is required to be on file for all reservations. We accept VISA, MasterCard, American Express and Discover. The credit card on file will be preauthorized for the amount of $25, the total cost of reservation will be due at check-in. 

REGULAR CHECK-IN: 3:00PM TO 8:00PM DAILY

CHECK-OUT: 11:00AM .  Late stay may be requested at an additional fee of $25.00. This would allow you to stay until 1 pm with a prompt departure at this time. After this time you will be charged for an additional days stay.

LATE ARRIVAL POLICY: AFTER 8:00PM
Guests arriving in Philadelphia after 8:00PM (planned or unplanned) are welcome to arrive at La Reserve after hours. Guests arriving after 8:00PM will be able to easily let themselves into the house and their room by using the instructions provided in the "After Hour Instructions" email and the Welcome Letter that will be left at the Front Desk. The guest welcome letter will provide directions to the guest room. You must contact the front desk in advance to receive instructions for entry prior to your arrival and before 8 pm. Thank you.

RED-EYE ARRIVALS: BEFORE 7:00AM
We have staff available at 7am to let guests checking-in into our building.  We appreciate your patience as the staff is also preparing for breakfast.  We are unable to accommodate guests before 7 a.m. If you have special circumstances please contact the front desk for assistance.

KEYLESS ACCESS AND ENTRY SECURITY SYSTEM:

La Reserve features a convenient, user friendly Key-less Entry Security System which eliminates the need for keys and key cards. Our front door features a key less digital security lock to make it easy for guests to come and go without the need for a key or a key card. To enter the house, just press your palm on the keypad for the digits to appear, enter the four numbers of your private access code, then press the STAR key. If you make an error several times, the red light flashes, wait a couple minutes until the red light stops flashing and try again.

To help maintain the security of all our guests, please be sure the door is closed, locked and secured each time you leave and enter the house. And again, the Private Access Code should NOT be shared with anyone.

Lost Room Keys:

A charge of $35.00 will be added to you credit card if lost or unreturned at time of check out. Just a friendly reminder to please remember to leave your keys at the front desk.

PERSONAL EFFECTS:
While staying at La Reserve please note we cannot accept responsibility for lost or stolen items. Although we are confident in our security measures, it must be realized that we are in the city, and therefore cannot be held accountable for everyone’s personal effects. Please take the precautions you deem necessary.

PET POLICY:
La Reserve does not accommodate pets.

PLEASE MAKE YOURSELF AT HOME!
This is our most important policy. La Reserve is a grand, historical, 12-bedroom townhouse built in 1853. We are located on a peaceful historically preserved neighborhood right in Center City Philadelphia. We are located two blocks off Rittenhouse Square. A perfect location to walk to everything you need to have an amazing experience in beautiful Philadelphia. Come stay at our house and enjoy, relax and explore.